Leaders as Role Models

For any new initiative or change to be successful, it is crucial that leaders act as role models. Team members look to their leaders for cues on what is important and how to behave.

The Importance of Leading by Example

• Credibility: When leaders personally test and use new procedures, it gives them credibility and shows that they are not asking the team to do something they are not willing to do themselves.
• Understanding: By getting their hands dirty, leaders gain a deeper and more realistic understanding of the challenges and nuances of the new procedure.
• Buy-in: It demonstrates a commitment to the new way of doing things and encourages buy-in from the rest of the team.
• "No one could snow him": A leader who has personally performed a task cannot be fooled by excuses or complaints about its difficulty.

The "Champion" Concept

In larger organizations where it may not be feasible for the CEO to personally test every new procedure, a "champion" can be appointed. This is a respected individual who takes responsibility for testing, perfecting, and promoting the new procedure.

This principle is a key part of The 10 Steps to Implement Any New Policy.