Training Methods

A variety of training methods can be used to keep training sessions engaging and effective. The best approach is often to mix several methods to suit the material and the audience.

Common Training Methods

• Lecture Format: The trainer speaks while the audience listens. This is best for delivering large amounts of information quickly (a "data dump"), but it is not very interactive.
• Group Questions: The trainer asks questions to the group and solicits a show of hands. This is a simple way to keep people engaged and gauge understanding.
• Group Discussions: The trainer facilitates a discussion around a specific topic or issue. This is useful for gathering feedback and exploring a topic in depth.
• Demonstration: The trainer demonstrates how to perform a task correctly. This is a powerful way to show the desired behavior.
• Role-Playing: Participants act out scenarios to practice their skills in a safe environment. This is highly effective for developing skills in areas like sales and customer service.
• Hot Seats: A more intensive form of role-playing where a participant is "put on the spot" and drilled on the details of a process or scenario. This is a powerful way to drive accountability and mastery.
• Case Studies: Using real-world examples and stories to illustrate a point. People remember stories, especially if they are dramatic or humorous.
• Tests and Quizzes: Using tests before and after training can increase retention and provide a sense of accomplishment. Spot quizzes can be used to reinforce key concepts.

The choice of training method should be guided by the learning objectives of the session. See Effective Training Sessions.