Training Sets Standards

Training is the primary mechanism for establishing and maintaining high standards of performance and behavior within an organization. Without training, standards are left to individual interpretation, leading to inconsistency and mediocrity.

How Training Sets Standards

• Defines "Good" Performance: Training clearly defines what constitutes excellent performance, a good attitude, and the correct procedures to follow.
• Creates Consistency: When everyone is trained in the same way, they operate from a shared understanding, leading to consistent actions and client experiences.
• Provides a Benchmark: Training provides a benchmark against which performance can be measured and managed.
• Eliminates Guesswork: It eliminates the need for employees to guess how to handle situations, reducing errors and improving efficiency.

The Consequences of Not Setting Standards Through Training

• Inconsistent Performance: Employee activity will be intermittent, inconsistent, and unpredictable.
• Poor Customer Experience: Clients will have different experiences depending on who they interact with.
• Recurring Problems: The same issues and problems will need to be addressed repeatedly.

The Importance of Continuous Training is the most effective way to set and raise the bar for performance across the entire organization.